FREQUENTLY ASKED QUESTIONS (FAQ)
1. How will I receive my order?
After completing your purchase, you’ll receive an email with a secure download link to access your product instantly.
2. Do I need an account to buy?
No. You can checkout as a guest, but we recommend using a valid email so you can easily receive orders/products/updates!
3. Can I get a refund?
Since all our products are digital downloads, all sales are final. Please read the product description carefully before purchasing.
4. Do you offer support?
Yes! Most products include instructions. If you choose the Support Version, our team will help you set up step-by-step. For help, contact us at help.gamersdepot@gmail.com.
5. What if I don’t get the email with my product?
Check your spam/junk folder first. If it’s not there, contact us and we’ll resend your order manually.
6. Are these products safe to use?
Yes ✅ All our optimizations are tested and 100% safe, designed only for performance improvement. They do not modify or inject into game files.
7. Do your optimizations work on every PC?
We test across multiple setups, but results may vary depending on your system. Make sure to read the product description and compatibility notes.
8. Can I resell or share the products I buy?
No. All purchases are for personal use only. Redistribution, resale, or sharing is strictly prohibited.
9. How can I contact you?
For any issues, email us at help.gamersdepot@gmail.com or join our Discord community.
10. How will you optimize my PC?
We will schedule one date, then we will connect into ur PC and do the whole process.
11. Will this service cause harm to my components?
NO, our services will set ur components-settings to the best & safest values.
If you face any issues post-optimization, please contact us first and do not act on your own!
12. Does the optimization work for all games?
Yes, we optimize your entire PC, you will see performance increase in every single game.
Optimization can improve the overall performance of your PC, which can lead to a better experience in most games.
However, the effectiveness of optimization may vary depending on the specific requirements of each game and how it interacts with your PC.
13. Do i have to format my Windows?
No, you usually dont need to format Windows during the PC optimization process.
But it is recommended to have a fresh Windows before the optimization process!
Rather, optimization focuses on optimizing settings, removing unnecessary files, updating drivers, and other actions aimed at improving system performance and stability without completely removing and reinstalling the operating system.
14. What's the performance guarantee?
We guarantee a significant improvement in performance after applying our optimizations, if the expected improvements are not met, we’ll work with you to address any issues
15. How can i be sure the optimizations will work for my system?
Our settings are compatible with all systems, however, if you're unsure, feel free to contact us before purchasing, and we’ll provide advice based on your system's specs in exchange for 5 €
16. Can i switch the website language?
Yes, you can easily switch between English, Russian, and Romanian for a more personalized shopping experience, more languages will be available soon!
17. Is my personal information secure?
Yes, all customer data, including email and payment information, is securely handled and never shared with third parties.
18. What if i reset my PC after optimization?
If you reset your system, the optimizations will be lost, you’ll need to re-order the "REMOTE-CONNECTION" service to re-apply the settings!
19. What happens if i lose the purchased products?
If you lose your purchased products, you will need to repurchase them, it’s recommended to save the products to avoid re-ordering!
20. I have X components, can you optimize my PC?
Yes, as long as your operating system is Windows, we can optimize your PC.
We offer our services & support only on the Windows platform, for now!
21. What kind of support do you offer after optimization?
We are committed to ensuring that your post-optimization experience is as smooth and satisfying as possible.
We provide technical support for any questions or problems that may arise after the optimization process.
22. How long does it take to optimize my PC?
Sincewe know what-we-do, and we want to get the most out of your PC, the process can take up to 2h, but usually it takes 1h.
The duration of PC optimization can vary depending on several factors, such as the hardware performance of the PC, the network location & ping.
23. How long do i have to download purchased products?
You have a 7-day window to download purchased products!
Our Guarantee
✅ All optimizations are tested & safe
✅ Verified by real gamers & PC enthusiasts
✅ Remote support available if needed
✅ We guarantee a boost in performance
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